Contact
Tell us what you need moved.
One form, and it reaches a person rather than a queue. If it is about an existing booking, include the reference — it saves a round trip.
Send us a message.
Pick what it is about — it decides who reads it first.
What to tell us.
None of this is required. It is what turns a two-message exchange into one.
A booking reference
If it is about a trip. It looks like PK-12B720 and it is on the booking in the app.
What you move, and how often
For a business account, this is what decides which plan and which vehicles.
Where
Pickup and drop areas. Coverage is drawn as zones, so the answer is sometimes “not yet”.
Your vehicle
If you want to drive — the class decides the plan and the price.
What happens after you send it.
It lands
The enquiry is written and the team is notified. You get a reference.
Acknowledged within 24 hours
our commitmentThe stricter of the two timelines Indian law sets for a grievance.
Answered
By a person, by email, from the same address you can reply to.
Resolved within 15 days
our commitmentIf it is a grievance rather than a question. Longer than that and you have routes that do not involve us.
Other ways in.
In the app
For anything about a specific booking. Support gets the quote, the route and the payment attached — which this form cannot do.
Settings → SupportAnswered already.
Four things people write in about that have a page. Reading it is faster than waiting for us.